Privacy Policy Notice

Red Basket s.r.o. (referred to hereafter as “Red Basket” or “we”) takes the protection of your personal data seriously and implements extreme care to guarantee it. We are committed to protecting the confidentiality of the personal data provided by you and to protect it from unauthorized access. 

This privacy policy explains how our organization uses the personal data we collect from you when you use our Website.

TOPICS:

• Company information
• What data do we collect?
• How do we collect, use and store data?
• Security of data
• Marketing
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• Privacy policies of other websites
• What are your data protection rights?
• Children’s privacy
• Changes to our privacy policy
• How to contact us

1. COMPANY INFORMATION

Company name: Red Basket, s.r.o.
Address: Hroznova 1, Bratislava, 83101, Slovakia
Company ID: 53 067 240
TAX ID: 2121299246
VAT ID: SK2121299246
Registered in the Commercial Register maintained by the District Court in Bratislava I, Section Sro, Insert No 146039/B

Website: www.redbasket.sk
Email: hello@redbasket.sk 

Telephone: +421 917 515 468

2. WHAT DATA DO WE COLLECT?

Red Basket collects the following data:

Personal identification information

• This may include but is not limited to: Name, Email Address, Phone Number, Company Name, Company Website Domain/URL, Internet Protocol (IP) Address, Location, Country, Region, Search Engine Source, Device ID, Software, Cookies, etc.

Other data we collect includes:

• Automatically collected data about your interactions with Red Basket digital content, including Date and Time of Your Interactions, Time Spent on a Single Page, Type of Visitor, Number of Chats Initiated, Number of Visits, Last Visit on The Website, etc.

We also collect information about the products or services you show interest in purchasing, including possible scale of work, pricing, etc.

3. HOW DO WE COLLECT, USE AND STORE DATA?

You directly provide Red Basket with most of the data we collect. We collect data and process data when you:

• Request any information about our services or products;
• Engage with our Website forms, bots, or employees;
• Request delivery of downloads from our Website (e.g. ebooks, checklists, templates, etc.) or other information;
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
• Use or view our Website via your browser’s cookies.
• Provide such information through our Website, social media, email, etc. 

Red Basket collects your data so that we can:

• Improve our Website and your browsing experience.
• Personalize our communications (e.g. email you with special offers on other services we think you might like).
• Understand the trends of our users.
• Provide customer care and support.

If you contact us by email or via our contact form, the data disclosed by you to us (email address, if necessary your name and your telephone number) are stored by us to allow us to answer your questions. We erase the data collected in this context after storage is no longer necessary or if processing is restricted or of there exist legal retention obligations.

The length of time we will keep your data depends on the type of data and the purpose for which we use the data. We will keep your personal data only for the period necessary to fulfill the purposes unless the law tells us to keep it for longer.

Use of external tools on our website 

We have integrated various tools from different companies with our Website which allow us to analyze user behavior or establish links with other websites. For this purpose, we work with the following service providers which may collect and store your data:

Google Analytics

The third-party data processor has integrated the component Google Analytics on this website (with anonymization function).

Google Analytics is a website analysis service operated by Google Inc. Website analysis refers to the collection, recording and analysis of data regarding the behavior of visitors to the website. A website analysis service records e.g. data showing from which website a data subject has come to a website (so-called referrer), which subpages of the website were accessed or how often and how long a subpage was viewed. Website analysis is used mainly for the optimization of a website and for a cost-benefit analysis of Internet advertising.

Google Analytics uses cookies. The information about your use of our website generated by the Google Analytics cookie is normally transmitted to a Google server in the USA and stored there. Google might disclose these personal data collected via the technical procedure to third parties.

However, when you activate IP anonymization on our website, Google shortens your IP address within the Member States of the European Union or in other countries that are parties to the European Marketing Area Treaty. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google uses this information to analyze your use of the website in order to compile a report about your website activities and provide us with other services associated with your website and Internet use. The IP address of your browser transmitted by Google Analytics is not linked to any other Google data.

This website also uses the UserID functions of Analytics in order to be able to track interaction data. This User ID is also anonymized and encrypted and is not linked to other data.

You may prevent the storage of cookies by setting your browser software accordingly, but you might then not be able to fully use all functions of our website.

You may furthermore prevent the disclosure of the data generated by the cookie which refer to the use of the website (incl. your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

This browser add-on notifies Google Analytics via JavaScript that no data or information about website visitors may be transmitted to Google Analytics.

Besides, a cookie left behind by Google Analytics may be erased at any time via the Internet browser or other software programs.

Additional information and the applicable privacy policy of Google may be downloaded from https://marketingplatform.google.com/about/analytics/terms/us/ and from https://policies.google.com/privacy#infocollect. Google Analytics is explained in more detail under this link: https://marketingplatform.google.com/about/.

Google Tag Manager

This website uses Google Tag Manager. This service allows you to administer so-called website tags centrally via an interface. Google Tag Manager implements only tags. No cookies are used and no personal data are collected.

Google has a suitable privacy policy for such data collection by third-party providers: https://marketingplatform.google.com/intl/de/about/analytics/tag-manager/use-policy/

However Google Tag Manager does not access this data. If certain domains/websites or cookies were deactivated, it remains in place for all tracking tags provided that they are implemented using Google Tag Manager.

Facebook Tracking Pixel

With your consent we will use Facebook’s “tracking pixel”. With the help of this pixel the behavior of users can be tracked once they are linked by click to a Facebook or Instagram ad on our website. This allows us to record the effectiveness of the Facebook and Instagram ads for statistical and market research purposes and to take optimization measures if necessary. Users who clicked on a Facebook or Instagram ad on our website may be tracked for up to 180 days.

The data recorded in such manner are anonymous for us, i.e. we do not see the personal data of the individual users. These data are however stored and processed by Facebook, which we will bring to your attention as we become aware of it.

Facebook may link these data with the Facebook account and use them also for its own advertising purposes according to its own data use guidelines.

If you prefer to deactivate the cookie storage on behalf of Facebook, you may do so by adjusting your browser settings accordingly.

To learn more about Facebook’s data privacy and protection, please visit the Facebook privacy web page: https://www.facebook.com/business/m/privacy-and-data. 

Facebook Communications Tools

We also use Facebook’s Communications Tools, in particular the product “Custom Audiences” and “Website Custom Audiences”. In principle this generates a non-reversible and non-personal checksum (hash value) of your user data which may be transmitted to Facebook for analysis and marketing purposes.

If you wish to object to the use of Facebook’s Website Custom Audiences, you may do so under https://www.facebook.com/settings/?tab=ads.

In addition we use Customer Match Lists in the context of our Facebook advertising activities, e.g. for “Lookalike Audiences” and remarketing. For the use of Customer Match, lists with encrypted user data are uploaded to Facebook. After uploading the data, the system checks which data are already known and assigns the users to a list. After the preparation of the Customer Match List the encrypted customer data are again automatically erased. Facebook does not obtain any new addresses in this process (encryption).

Hotjar

If necessary, the web service Hotjar of the company Hotjar Ltd., St. Julians, Malta, is sometimes used on this website. Hotjar records information about the terminal of the user, its IP address, geographical location, language settings, and about user interactions such as mouse movements, clicks and keyboard entries. Besides, Hotjar uses cookies for recognizing visitors. 

You may find the privacy policy of Hotjar under https://www.hotjar.com/legal/policies/privacy/. 

You may object to the use of Hotjar. Instructions are available under https://www.hotjar.com/legal/compliance/opt-out/.

Zoho CRM

Zoho is a CRM platform which acts as a single repository to bring sales data, marketing data, and customer support activities together, and streamline our process, policy, and people in one platform. 

The Zoho components we use on our website include Forms, CRM, and SalesIQ. Some of the data collected on Zoho may be shared with other Zoho group entities and third party service providers in order to provide services and technical support for their products.

To learn more about Zoho’s data privacy and protection, please visit the Zoho Privacy web page: https://www.zoho.com/privacy.html.

4. SECURITY OF DATA

The security of your data is important to us and we take the necessary measures to protect it. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. MARKETING

Red Basket would like to send you information about new, updates, useful tips, educational articles and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Red Basket from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please let us know at hello@redbasket.sk.

6. WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Websites, we may collect information from you automatically through cookies or similar technology.

This data processing is based on the principles of Art. 6 paragraph 1 point (f) GDPR for the protection of our legitimate interests, i.e. the optimization of our offer.

7.  HOW DO WE USE COOKIES?

Red Basket uses cookies in a range of ways to improve our Website and your browsing experience, including:

• Understanding how you use our Website and which areas of our Website you interacted with, and what services you are most interested in.
• Understanding what content you find the most valuable to ensure that you you have personalized content on Website or to customize our marketing and other information that you receive from us.
  

8.  WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies our Website uses:

• Functionality — Red Basket uses these cookies so that we recognize you on our Website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising — Red Basket uses these cookies to collect information about your visit to our Website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Red Basket sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another Website, you may be shown advertising based on your browsing patterns on our Website.
• Remarketing — Red Basket may place a cookie on your computer or device when you interact with our Website or other Red Basket content in order to send you an advertisement for our services when you visit a competitor’s Website. We may use a third party for remarketing services. In this case, consenting to our use of cookies, you may see marketing images and messages from Red Basket on other Websites.
• Analytics — Red Basket uses these cookies to understand user interactions and user behavior on our websites. This may include data showing from which website a data subject has come to a website (so-called referrer), which subpages of the website were accessed, or how often and how long a subpage was viewed. We use them mainly for the optimization of a website and for the analysis of Internet advertising.

Please see below the full list of the Cookies we use, what they are used for, and how long they are stored:

You can set your browser not to accept cookies, and the above Website tells you how to remove cookies from your browser. However, in a few cases, some of our Website features may not function as a result.

9.  PRIVACY POLICIES OF OTHER WEBSITES

The Red Basket Website may contain links to other sites that are not operated by us. Our privacy policy applies only to our Website. 

If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. WHAT ARE YOUR DATA PROTECTION RIGHTS?

Red Basket would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Red Basket for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Red Basket correct any information you believe is inaccurate. You also have the right to request Red Basket to complete information you believe is incomplete. 

The right to erasure – You have the right to request that Red Basket erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Red Basket restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Red Basket’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Red Basket transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us: 

At our email: hello@redbasket.sk

Call us at: +421 917 515 468

Or write to us: Red Basket, s.r.o., Hroznova 1, Bratislava 83101, Slovakia

11.  CHILDREN’S PRIVACY

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our databases.

12.  CHANGES TO OUR PRIVACY POLICY

Red Basket keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 February 2022.

We reserve the right to update our Privacy Policy from time to time. When this happens, we will notify you of any changes by publishing the new, updated version of our Privacy Policy on this page.

We will let you know via email before this change becomes effective and update the effective date at the top of the Privacy Policy document. Changes to this Privacy Policy are effective when they are published on this page.

In all cases, if you continue to use our Website or our services after any changes to this Privacy Policy, it will mean that you accepted such changes.

13.  HOW TO CONTACT US

If you have any questions about Red Basket’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

By email: hello@redbasket.sk

Address: Red Basket, s.r.o., Hroznova 1, Bratislava  8310, Slovakia